Shipping and Delivery
Do you only deliver in the Netherlands?

We do deliver in the Netherlands, but we also serves customers in all other countries of the European Union and on mainland Europe.

Should you live in an area outside the European Common Marketplace, you can also order with us and we will help you with customs-formalities and door-to-door delivery.

How long will it take before I receive my package?

As soon as you confirm your order on our website, we will ready your package for shipment and if possible your package will be handed over to our delivery partners on that same day.

Delivery will usually take one business day for mainland addresses in the Netherlands and 2-5 days for all other countries depending on the delivery address and in case of non-EU delivery customs-formalities might take some additional time.

Do you ship internationally?

We certainly do! We ship basically to any country in Europe and depending on order size, we possibly even deliver for free! Just put products in your basket and go through the Check Out steps. If you have any problem, contact us and we’ll sort you out. In case you live in a non-EU country, we can also help you with customs formalities.

What shipping methods are available?

We work with various shipping partners that use trucks in general to deliver your order. Europe’s well connected road network and combined internal market ensure smooth deliveries. For deliveries to non-mainland addresses our agents will be will be utilizing ships.

Can I also collect my order in your store?

Yes, certainly! When completing Check Out, let us know by filling the Order Notes that you want to personally pick up your gear in our store and by when.

Payment Information
What payment methods are possible?

We have partnered up with Mollie. Mollie is a Dutch Payment Services Provider that offers hassle free payment capabilities for virtually all types of cards in Europe.

Payment options include Ideal, Mastercard, Visa, Sofort Banking, KBC/CBC, Belfius, Bancontact, IBAN transfer.

Is buying online safe?

It certainly is! Our webshop is set up with your safety in mind. We use an SSL security certificate and adhere to a Privacy Policy to ensure your data and connection are safe with us.

Orders and Returns
How do I place an order?

You can browse our site and place products one by one in your basket by selecting them. When your done shopping, you can click on the Shopping Cart icon to see all products that you have selected. When you subsequently click on the Checkout button, you will be asked to fill out certain details needed to fulflll your order and select your preferred Payment Method. When you select Place Order you will be taken to the Payment Portal to complete your purchase.

Should you need any assistance, do let us know anytime.

Do I need an account to place an order?

In order to fullfill your order, we need to have certain details such as your name, delivery address, email address and phone number. Without this information we are not able to contact you or know where to send your order to. Therefore, we kindly ask you to create an account. Upon your request, we can delete your personal data – except data we need to keep as required by law – in our systems upon completing your order. For more info check our Privacy Statement.

Who should I to contact if I have any queries?

If you have any question about any of our products, or need general advice, send an email with your enquiry to info@freens.nl or fill out the Contact Form.

Should you have any question about the status of your delivery or any other questions about your order, contact us via shop@freens.nl.

How can I cancel or change my order?

We want you to be completely satisfied. Did you order something but are you not entirely satisfied and do you want to exchange or return your product? No problem!

You have a Right of Withdrawal. For more details, check out our Returns & Exchanges page.

Can I track my order?

Upon placing your order, we will ready your package, hand it over to our delivery partners and share a Track & Trace link with you by email so you can  follow your shipment. That simple.

Can I return a product?

If you have received a product and are not completely satisfied, you can return it to us within 14 days after receipt. Obviously, the item should not be used and the product should be returned to us in the same condition and packaging as you received it.

To use your right of withdrawal you can contact us via shop@freens.nl. Have the packaged article delivered to the below address. Add the completed return form.

Freens Watersport
Vosdonk 39-L1
4879NC, Etten-Leur
The Netherlands

For more info, check out our Returns & Exchanges page.